What is the product key for EndNote?
If you are asked for a product code, it generally means that you haven't extracted the files from the ZIP folder correctly.
Delete or Uninstall the EndNote application from your PC. Go back to MyNDPortal Downloads and open the README.TXT file. Follow the instructions to install EndNote.
Check your compatibility and system requirements here: https://endnote.com/product-details/compatibility
Who can I contact if the library is closed?
You may contact EndNote's help desk 24 hours a day, Monday-Friday. There are two options via email firstname.lastname@example.org or call them toll-free at 855-258-5858 then select option 2.
What is the best browser to use for EndNote?
EndNote recommends Mozilla Firefox for the best use of the software.
Can I save my EndNote library to OneDrive, Dropbox, iCloud or a similar service?
You can archive a compressed EndNote library to a cloud storage service. If you need to use this archived file in the future you should move it to your hard drive before decompressing it. You should not store your working library to any online synchronisation service as this may result in corruption of your library.
How do I back up my library?
EndNote automatically saves changes to your library, so there is no Save or Save As command. You can back up your library by using the 'Save a Copy' command to create an exact copy of your library. To create a copy of your library:
The new library is saved to disk, where you can then open it with EndNote. This command creates a .ENL file as well as a .DATA folder for the new library, and copies all necessary files and figures to it.
You can also create a compressed copy of a library and later restore the compressed library with EndNote. To create a compressed copy of your library:
I accidentally deleted my EndNote library, is there any way I can get it back?
A: If you accidentally delete your EndNote library (the .enl file) but still have the associated .Data folder, you may recover your deleted library from the Data folder by using Notepad: