If you've ever had trouble accessing a website or a database, you're not alone. There can be a number of things preventing you from accessing the resource you want, including:
If you are experiencing issues trying to access an electronic resource, here are a few things you can try:
Some of our resources require that you are connected to the UNC Charlotte VPN to access them off-campus.
If you are off-campus and are experience an access issue, you can download and use the VPN to access resources. The VPN works by imitating the on-campus environment even though you are off-campus at your apartment, sitting in a coffee shop, and so on. You can install the VPN on your personal computer and your mobile device.
You can view different instructions about how to install and use the VPN by clicking on one of the links below:
Still having access issues? No problem! Below the resource you are trying to access, you can find Access Issue? Report a broken link where you can conveniently report the issue you are experiencing to our Collection Services team. Once you submit the form, an email is sent to the department and staff will begin addressing your ticket. You can indicate if you want to be contacted with an update or if you do not want to be contacted.
Other Ways to Report an Issue