If you are having difficulties with technology in the room, refer to the solutions below. If you are not comfortable performing these actions, or if you require additional assistance, reach out to the Technology Support Desk or Beth Caruso (rm. 227). For support after hours, contact the AISLE Team at 704-687-5500, option 3. Tell them that you are in the Atkins Visualization Lab.
If NVIDIA Control Panel is missing
This means that the computer auto-updated and deleted the program. Re-download the NVIDIA Control Panel.
Large Screen and Projectors
Projector Screen Shows Two Displays or the Two Screens Do Not Overlap Properly
Follow these steps to have a continuous display for the entire screen. Note: These projectors use EdgeBlend to combine the ends of the two projections. If they do not overlap correctly, use the last step in this process to correct it.
- Right click on the desktop and click on “NVIDIA Control Panel.” (If NVIDIA Control Panel is missing, download here.)
- Note: If this is not present, reset the computer from the tower.
- On the left sidebar under “Workstation,” choose “Set up Mosaic”
- Click “Create new configuration.”
- Note: If it does not open up a new configuration, choose “modify” to change the current configuration.”
- Step 1:
- Under “Select Topology,” make sure the “Topology is listed as “1x2,” then click “Next.”
- Step 2:
- Under “Select displays,” uncheck the Samsung and select both Panasonic projectors.
- Select the refresh rate as 59.94hz & the resolution to 1920x1080, then click “Next.”
- Step 3:
- Under “Arrange Displays,” move the screens from the “available display sources” into the “Topology” boxes. Click “Apply.” The box numbers correspond to the giant white numbers displayed by each projector. Drag the boxes to reflect the matching number on each side.
- If you have simply modified the configuration, you may need to switch boxes 1 and 2 to their correct positions.
- The screens will go black for a moment while the changes are applied.
- Accept the changes.
- Sometimes the system will jump from step 1 to step 3 (this current step). If this happens. Complete step 3, then click "Back" to complete step 2. In this instance, you will need to first select the 1920x1080 resolution before it will give you the refresh rate option of 59.94 hz.
- Click “Next.” if the projector screen picture needs to be realigned. If not, click “Finish.”
- Step 4:
- EdgeBlend Correction: Under “Adjust overlap and bezel correction,” find the white box at the bottom.
- Under “Correction type” choose “Overlap.” In “Correction value,” click the arrows and watch the projector screen. There will be a picture of a road on the screen, and your goal is to line up the image so it overlaps perfectly. Once that is complete, click “Finish.”
- If a bright white strip comes up in the middle of the screen after these changes are made, follow these steps a second time or delete the configuration and create a new configuration.
- If this doesn’t work, ask for additional assistance.
Panasonic Projectors Turned On and Displaying Blue Screen
If the Panasonic projectors are on, but the projector screen is showing blue, follow the instructions below.
- First: Turn the projectors off via the touch panel and select that computer's projectors again.
- If that does not work:
- Go to the tower for the computer you selected
- You should see orange lights on two devices. If this is the case, unplug both devices and wait for a moment, then plug them back in. Both lights should then turn green.
- If this doesn’t work, ask for additional assistance.
If there is a bright strip in the middle of the large screen
- Right click on the desktop and click on “NVIDIA Control Panel.”
- On the left sidebar under “Workstation,” choose “Set up Mosaic.”
- Click “Create New Configuration.”
- If it does not open up a new configuration, choose “modify” to change the current configuration.
- Under this first tab, check the box that says, “I am using recommended connections for the selected topology,” then click “Enable Mosaic.”
- Ensure that all other settings are correct (using the large box on the right side of the troubleshooting poster), and click “Finish.”
- If this doesn’t work, ask for additional assistance.
